Refund policy
Return & Refund Policy
Last Updated: August 2026
At Lily & Co, customer satisfaction is important to us. We take pride in offering high-quality inspired fragrances.
Returns
Due to the nature of perfumes and hygiene regulations, we can only accept returns if:
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The incorrect item was delivered.
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The product arrived damaged or defective.
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The item is still sealed and unused.
Returns must be requested within 7 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons we cannot accept returns for:
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Opened perfume bottles
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Used products
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Products with broken seals
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Items damaged after delivery
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email us within 48 hours of delivery with:
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Your order number
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Clear photos of the package
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Photos of the damaged product
We will gladly replace the item or issue a refund if the claim is approved.
Refunds
Once your return has been inspected, we will notify you of the outcome.
Approved refunds are processed within 5–10 business days back to your original payment method.
Shipping costs are non-refundable unless the error was ours.
Return Shipping
If the return is due to our mistake, we will cover the return shipping costs.
If you simply changed your mind (where applicable under South African law), you will be responsible for return shipping.